At Nova we take the privacy of your personal data seriously. This policy transparently explains what information we collect, how we use it, with whom we share it and how we keep your data secure.
1. Information We Collect
- Account information: First name, last name, e-mail, phone, date of birth (optional).
- Order information: Delivery address, billing details, order history.
- Payment information: Card details are handled by the payment provider; we keep only the card brand and the last 4 digits.
- Device / usage: IP address, browser, session cookies.
2. How Do We Use the Data?
- Processing, delivery and return of orders.
- Account security and fraud prevention.
- Communication — order status, campaigns (if you have consented), legal notices.
- Service improvement and personalized recommendations.
3. Data Sharing
We do not sell your data. We share it only in the following cases:
- Shipping companies (information required for delivery).
- Payment providers (card information is tokenised).
- Legal obligations (a court order, a tax authority).
4. Security
We protect your data with encryption in transit (HTTPS), secure session handling and tokenisation of payment information, and we review our security practices regularly.
5. Your Rights
- The right to access, correct and request deletion of your data.
- The right to restrict or object to its processing.
- The right to withdraw your marketing consent at any time (My Account > Notifications).
6. Contact
You can send your privacy questions to support@nova.example. For your requests under data protection law you can see our Data Protection Notice.