At Nova we respect your consumer rights and meet our obligations under the consumer protection laws that apply in your country — including your right to withdraw from a purchase, to receive goods that match their description, and to have your complaints heard.
Right of Withdrawal
You can return the product you bought within 14 days of the delivery date without giving a reason. The return shipping fee is covered by us.
Defective Goods
- For defective products you can request free repair or replacement.
- You can request a refund of the price.
- You can request a price reduction in proportion to the defect.
Complaints and Claims
You can first send your problem to us through the Help Center. If we cannot reach a resolution together, you may be able to use an out-of-court dispute resolution body or the courts where you live.
Out-of-Court Dispute Resolution
Which dispute resolution bodies are available, and whether using them is mandatory below a certain amount, depends on your country of residence. Check with your local consumer authority for the current rules and limits.